Informix Technical Services
You can expect exceptional technical services as standard.
Informix Technical Support Options
You can select your Informix Technical Support from a number of options – from UK office hours through to 24x7 support.
We take a holistic approach to Informix support and we aim to identify the underlying causes of your Informix problems. We also consider your application and hardware combinations too so we can deliver the best support solution for your unique environment.
These services don’t just concentrate on fixing defects or promoting version upgrades.
Our primary objective is to get you back on track as quickly as possible and minimise the business impact of your problems, then we’ll find the root cause of the problems to make sure they don’t happen again.
Underpinned by transparent SLAs and a straightforward call management system our Informix support team brings their extensive skills to your organisation - so you can be confident that your Informix software is in the very best hands.
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Out of Cover Support
If you are using an older version of Informix, we can still support you on it – even if IBM no longer offers technical support on it. We want you to enjoy using Informix and to have confidence in it so we maintain our skills on all products and versions. This means we can assist you, however old or obscure your Informix products are.
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Technical support plus Monitoring
24/7 Technical Support Customers have the option of upgrading to 24/7+. 24/7+ is an enhanced service that adds remote monitoring onto 24/7 support and delivers regular reports on your system’s performance.
Informix Consultancy & Troubleshooting
Our Informix consultants have at least 15 years’ hands-on experience. This means they understand the products in real-life – so you can be confident your systems are in safe hands. You might not need a full day’s consultancy; sometimes just having an expert on the end of a phone during a task is enough. We have a whole team of Informix specialists on hand and you can engage them in the way that suits you best. Whether you want to completely outsource your Informix project, or to compliment your own team with specific Informix skills we can deliver tangible returns back to your business.We continually invest in our own Informix training and our consultants bring a pool of Informix knowledge to your organisation. Whatever you need, we can help you get the best out of your IT environment, and troubleshoot any problems you have.
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Informix Consultancy powered by AGS
Sophisticated tools from AGS speed up our Informix development time and allow us to perform many of our services remotely. Remote working allows us to fit more development into each day – meaning your project gets finished faster. This cuts down on our travel expenses too and we pass these savings on to you.And if you’re interested in AGS licences and training, we can supply these too, so you can continue to develop and manage your systems yourselves.
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