24/7 Support

Technical support is provided on a 24/7 basis. This is relevant to any company that is operating a 24/7 mission critical application and may need immediate and advanced technical assistance.

Technical Support Services

24/7 Support 24/7 Support+ Remote DBA Remote DBA+
24/7 Support Desk
Remote Diagnostic Support
Remote Monitoring and Alerting
Automated Daily Health Check Report
Proactive Incident Response
Incident Management
Problem Management Optional Optional

Service Reporting and Service Delivery

24/7 Support 24/7 Support+ Remote DBA Remote DBA+
Monthly Service Report
Monthly Technical Report
Monthly Recommendations Report
Monthly Recommendations Apply
Dedicated Technical Account Manager

Basic DBA Services

24/7 Support 24/7 Support+ Remote DBA Remote DBA+
Database Discovery
Monitoring Database Capacity
Monitoring Database Performance
Monitoring Database Availability
Monitoring Back-up and Recovery
Monitoring DR and Failover
Database Software Patching
Storage Allocation and Optimization
Schema Comparison
Schema Change Management
Configuration Management
SQL Workload Sampling
SQL Troubleshooting
Test/Development Data Refresh Optional Optional

Advanced DBA Services

24/7 Support 24/7 Support+ Remote DBA Remote DBA+
Data Archiving Optional Optional
SQL Auditing and Data Repair Optional Optional
SQL Workload Analysis Optional
SQL Performance Baseline Monitoring Optional
SQL Query Capture and Replay Optional