Remote DBA+

This is the premier service level. In addition to standard 24/7 support, we will actively participate in your incident management process, action agreed recommendations rather than just advise, and continually perform a range of pro-active or requested tasks to ensure the optimal state of your Informix server and contents independently. Uniquely, Remote DBA+ includes the installation of additional best-of-breed 3rd party products to analyse SQL traffic and replay on test servers.

Technical Support Services

24/7 Support 24/7 Support+ Remote DBA Remote DBA+
24/7 Support Desk
Remote Diagnostic Support
Remote Monitoring and Alerting
Automated Daily Health Check Report
Proactive Incident Response
Incident Management
Problem Management Optional Optional

Service Reporting and Service Delivery

24/7 Support 24/7 Support+ Remote DBA Remote DBA+
Monthly Service Report
Monthly Technical Report
Monthly Recommendations Report
Monthly Recommendations Apply
Dedicated Technical Account Manager

Basic DBA Services

24/7 Support 24/7 Support+ Remote DBA Remote DBA+
Database Discovery
Monitoring Database Capacity
Monitoring Database Performance
Monitoring Database Availability
Monitoring Back-up and Recovery
Monitoring DR and Failover
Database Software Patching
Storage Allocation and Optimization
Schema Comparison
Schema Change Management
Configuration Management
SQL Workload Sampling
SQL Troubleshooting
Test/Development Data Refresh Optional Optional

Advanced DBA Services

24/7 Support 24/7 Support+ Remote DBA Remote DBA+
Data Archiving Optional Optional
SQL Auditing and Data Repair Optional Optional
SQL Workload Analysis Optional
SQL Performance Baseline Monitoring Optional
SQL Query Capture and Replay Optional