Support Options

Which support service is right for your business?

The service you choose must be relevant to both your current and future requirements. Consideration must be given to the commercial or operational importance of the system and the resources that you already have to support your Informix installation.

Technical Support Services

24/7 Support 24/7 Support+ Remote DBA Remote DBA+
24/7 Support Desk
Remote Diagnostic Support
Remote Monitoring and Alerting
Automated Daily Health Check Report
Proactive Incident Response
Incident Management
Problem Management Optional Optional

Service Reporting and Service Delivery

24/7 Support 24/7 Support+ Remote DBA Remote DBA+
Monthly Service Report
Monthly Technical Report
Monthly Recommendations Report
Monthly Recommendations Apply
Dedicated Technical Account Manager

Basic DBA Services

24/7 Support 24/7 Support+ Remote DBA Remote DBA+
Database Discovery
Monitoring Database Capacity
Monitoring Database Performance
Monitoring Database Availability
Monitoring Back-up and Recovery
Monitoring DR and Failover
Database Software Patching
Storage Allocation and Optimization
Schema Comparison
Schema Change Management
Configuration Management
SQL Workload Sampling
SQL Troubleshooting
Test/Development Data Refresh Optional Optional

Advanced DBA Services

24/7 Support 24/7 Support+ Remote DBA Remote DBA+
Data Archiving Optional Optional
SQL Auditing and Data Repair Optional Optional
SQL Workload Analysis Optional
SQL Performance Baseline Monitoring Optional
SQL Query Capture and Replay Optional