Informix Support & Managed Services
Compare our Informix service options
Technical Support Services | Basic Support | 24x7 Support+ | Remote DBA |
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Access to our 24/7 Support Desk ensures any issues can be resolved as quickly as possible avoiding unnecessary business interruption. | |||
Following an incident, Oninit will log in and analyse the operating system or internal state of the database engine as necessary. | |||
Triggered by the database engine, custom scripts, or AGS Sentinel whenever any metric exceeds pre-determined thresholds. | |||
Plain text email sent by each Informix server containing key data and filtered Informix message log output checked by humans daily. | |||
Any alert email classified as critical is also sent to the Oninit support team as a text message and repeated every 2 minutes until opened | |||
Cases are tracked using references from both customer and Oninit call logging systems, conforming to the highest procedural standards. | |||
Cases are tracked using references from both customer and Oninit call logging systems, conforming to the highest procedural standards. |
Service Report and Service Delivery | Basic Support | 24×7 Support+ | Remote DBA |
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Graphical break-down of data from the Oninit call log for the previous month, identifying call profiles and effectiveness of service. | |||
Displays a wealth of statistics and analysis on the health of database servers and platforms, including traffic light and graphical output. | |||
Fully explains proposed actions following on from results in the Monthly Technical Report, placed in context and with clear priorities. | |||
Independent preparation, testing and deployment of agreed changes from the Monthly Recommendations Report. | |||
Best of both worlds with a single common point of contact but with backup from other Oninit support team members as necessary. |
Basic DBA Services | Basic Support | 24×7 Support+ | Remote DBA |
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Identify, classify and document all Informix servers and the platforms running them across the entire customer estate. | |||
3-phase checking via immediate alerts, Daily Health Check and Monthly Technical Report, to avoid containers filling and rejecting inserts. | |||
Continual monitoring by AGS Sentinel of a variety of key metrics enables clear recognition of new problems. | |||
As well as database engine alarms, critical AGS Sentinel alerts are sent as text messages and repeated every 2 minutes until opened. | |||
The filtered Informix message log output in the Daily Health Check provides a fail-safe over and above database engine alarms. | |||
Similar to the above, multiple alerting levels ensures awareness, together with custom scripting to check DR systems are up-to-date. | |||
Expertise and experience count to make any Informix maintenance or patch upgrade quick and painless, avoiding known issues. | |||
Following on from Monitoring Database Capacity, disk space can be provisioned and contents partitioned or defragged appropriately. | |||
AGS Server Studio enables intelligent and selective highlighting of schema discrepancies before and after software changes. | |||
AGS Sentinel Change Management Option can schedule recording of schema deltas to audit and reproduce all DDL actions. | |||
As above, used to audit any edits to the Informix $ONCONFIG file, so that performance history can be linked to database setup. | |||
The worst performing statements can be located via AGS Sentinel SQL Capture (prepared statements), iWatch or SQLTRACE. | |||
The worst performing statements can be located via AGS Sentinel SQL Capture (prepared statements), iWatch or SQLTRACE. | |||
Oninit has unique experience and tools to automate the reloading of production data to a given point in time. |
Advanced DBA Services | Basic Support | 24×7 Support+ | Remote DBA |
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iWatch or SQLTRACE can identify SQL statements causing the greatest system load or frequently resulting in error conditions. | |||
Oninit Archiver © automatically navigates table hierarchies while still efficiently unloading and block deleting per table. | |||
Infotrace can load data changes from logical log backups into audit tables, and undo or correct inadvertent mass updates. |